Store Policies

At Heidi’s Favorite Things, we are committed to providing a trusted, elegant shopping experience. Please review our store policies regarding shipping, returns, and customer support.

Shipping & Handling

  • All orders are processed within 1–3 business days of purchase.

  • We currently ship only within the United States.

  • Free standard shipping is included on all orders. Items are shipped via USPS Priority Mail, UPS, or FedEx, depending on size and weight.

  • All shipments include tracking and insurance to protect your purchase.

  • For higher-value items, a signature may be required upon delivery.

  • Complimentary handwritten gift notes are available upon request. Simply add your message in the “Special Instructions” box at checkout.

Returns & Refunds

Due to the nature of vintage and collectible items, all sales are final. We do not accept returns for reasons such as change of mind, fit, or personal preference.

If your item arrives damaged in transit or is significantly not as described, please contact us within 48 hours of delivery with photos of the item and packaging. In such cases:

  • We will assist you in filing an insurance claim with the carrier.

  • A refund or replacement (if available) will be issued once the claim is approved.

Shop With Confidence Guarantee

Every order from Heidi’s Favorite Things is backed by our Shop With Confidence Guarantee:

  • Authenticity & Accuracy: Each item is carefully vetted and described with transparency.

  • Secure Checkout: Payments are processed safely through Stripe and PayPal, which provide fraud and chargeback protection.

  • Protected Delivery: All shipments are trackable, insured, and packaged with care.

  • Responsive Support: We are committed to resolving concerns quickly and professionally.

Gift Messaging

We are pleased to offer complimentary handwritten gift notes with any order. Simply add your personal message in the “Special Instructions” box at checkout, and we will include it with your package. Each item is professionally wrapped to ensure it arrives ready for gifting.

Contact Us

If you have any questions about your order, shipping, or an item you’re considering, please reach out before purchasing.